Fabienne FELIX
Dear Sir, Madam,
If you are here, it is because my resume is in your hands
Happy to meet you soon,
and talk about how we can exchange best practices and make our work together better with digital transformation subjects.
I'm like a pillow that take care of customers
I believe that my job is to help you find comfort and serenity for the duration of the project. Your attention can be relaxed confidently. As a pillow, I have to be there when you need and you should know where you can find me. I am mobile and flexible, but sometimes I will be firm, for your own good.
Happiness is the most important
I'm convinced that the digital transformation and innovations help to be concentred on strategic and prospective subjects. The fact that actions and reflections make sense, are an essential motivation that makes me more creative, productive and happy at work.
Skills
Just to have an idea of what I can do for you
Marketing
Growth Hacking & Social selling,
Support tools for sale
Newsletter & blogging,
Community Management,
Analyse (SEO / SEM).
Pedagogy
Design training program,
Training professionals,
Facilitator recruitment,
Agile methods adapted into a sprint
CRM
Sales & Account management,
Retail management,
Customer Success, (B2B / B2C),
Revue business (KPI, NPS, etc.).Project management
Functional management as UX,
Planification & Road Map,
Team coordination.
Experience
Places and people I've worked with
STUDIIO
Head of community
Oct 2015 - Current
Full time
CultureSecrets
Product owner
April 2014- Jan 2015
Freelancer
UPGRADE U
Digital marketing agent
Feb 2010 - Aug 2015
Freelancer
Y. Hutchinson
Digital communication
Jan - April 2014
Freelancer
Ionis STM
Digital Speaker
March 2015
Freelancer
IFORMAP
Pedagogical coordinator
Jan 2011- July 2011
Full time
TRANSATEL
Distribution manager
Jan 2006 - June 2009
Full time
Orange France
CSR
April 2003- March 2004
Full time
About blogging
I am also that...what are my professional guidelines
Le « virage digital » dans les relations interentreprises
vrai défi ou effet de mode ?
Selon un rapport récent dirigé par l’agence DAGOBERT en 2015, il ressort que 80% des entreprises considèrent les réseaux sociaux comme « importants »...
La transformation numérique :
Quels impacts sur nos métiers ?
C’est un fait, la Transformation Numérique fait peur! On parle de plus en plus de disparition de métiers et d’emplois en masse...
Le bonheur au travail :
Un Buzzword algorithme ou nouveau paradigme ?
À l’heure de la 3ème révolution industrielle qui change radicalement nos usages et nos métiers, les résistances au changement se font légion...
La nouvelle gestion de la relation client
Le customer success management
Avant, la gestion de la relation client (ou GRC), c'était...
Social
Who I am... Things I like, what are my personal expectations.
©2016 - Fabienne Felix